In the news
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January 2008
"One in three
doctors in Great Britain has been a victim of physical or verbal attack in
the past year."
Contact us
about our workshop
tailored to healthcare professionals
June 2006
A significant number of Americans may suffer from intermittent explosive
disorder, or IED, a psychiatric disorder marked by violent behavior.
If you believe this sort of thing, read more
January 2006
"Forty-seven million Americans are victims of workplace
aggression.... Customers, clients or patients are
the most likely source of attacks."
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Click here for
C.H.A.R.M. School
workshop scheduled
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Customer
demographics
are changing...
and challenging.
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Today’s
customers are harried, demanding, likely to have special needs, and
can even be dangerous. To meet these challenges
and to benefit from the opportunities they provide for your company to deliver exceptional service, Applied Psychology has developed a number of customer
behavior management programs.
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Axess training energizes service providers to
welcome and accommodate customers with disabilities, and it equips them with the information
needed and the practices demanded to exceed those customers' expectations.
C.H.A.R.M. School
arms frontline employees with pre-incident violence identification
techniques and furnishes them with tactics to effectively defuse potentially dangerous
customers.
HazPax is a special training program to
help airline customer service agents and aircraft cabin crews manage
disruptive passengers.
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Your travelers
may be
sitting ducks!
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Do your employees travel on business?
Unless they take measures to
safeguard themselves from criminals while
on the road they are sitting ducks!
We offer a number of programs to keep your travelers safe. See our sister
website: Travel Can Be Murder.
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