A
powerful tool for
defusing
workplace
rage and hostility.
-- Security Management
Customers are
more harried, more demanding, and more dangerous than ever. Don't put your
employees—or your company—at risk. C.H.A.R.M. School: Lessons in
Customer
Hostility
And
Rage
Management
will help your customer-contact employees anticipate hostility,
defuse aggression, and steer clear of danger.
"A highly pragmatic approach to managing
the behavior of hostile and
enraged customers."
Physical
and
psychological
precautions...
admirably detailed. -- USA Today
What awaits you on your next trip? Unless you take measures to safeguard
yourself while traveling, you are a sitting duck. Travel can be Murder: The business traveler's guide to personal safety,
with 707 tips, can help you avoid becoming a victim while on the road.
"Whether you travel once a year or once a week,
this book could save your
life."
Shows how travel
can be a weight-loss
opportunity. -- Reuters
Believe
it or not, traveling can be the best time to diet because travel
interferes with the very behaviors that are responsible for the excess
weight that you're packing along on your trip. By following
The Complete Travel Diet: ON the road guide to
taking pounds OFF, you'll sleep
better, stay healthier, and feel more confident as you travel. You'll
replace bad habits with healthy behaviors, and you'll lose weight during—and
following—your trip!
"Pack this book in your luggage
instead of more pounds in your pants."
Do you believe that there are deep-seated reasons beyond your control that
make you behave the way you do? You may be right. From Agriphobia (fear of farmers) to Zealotopathy
(skipping among fanatical ideas),
It's Not Your Fault: Psychological Disorders to
Explain (almost) Any Behavior will help you
find just the right psychological disorder to explain why you
are not responsible for your own behavior.
"The most significant work in the field
of psychology in the past hundred years."
Customers are
more harried, more demanding, and more dangerous than ever. Don't put your
employees—or your company—at risk. C.H.A.R.M. School: Lessons in
Believe
it or not, traveling can be the best time to diet because travel
interferes with the very behaviors that are responsible for the excess
weight that you're packing along on your trip. By following
The Complete Travel Diet: ON the road guide to
taking pounds OFF, you'll sleep
better, stay healthier, and feel more confident as you travel. You'll
replace bad habits with healthy behaviors, and you'll lose weight during—and
following—your trip!
Coming
in 2008