Dr. Terry Riley is a cognitive psychologist and internationally recognized authority
on travel behavior, and he is principal of
Applied Psychology, a small
consulting firm.
He writes A Mind to Travel for
American Express, Err Travel,
a column syndicated to America Online and MSNBC, and Travel
Fox, a satirical news report.
Ms. Kim Poppke is a customer service
specialist with expertise in ensuring accessibility for customers with
disabilities.
Formerly, Kim administered the passenger event reporting system for American
Airlines where incidents of pre-boarding and in-flight passenger misconduct
were amalgamated and distributed to airport management for service
improvement.
