Customer Behavior Management


About us


Dr. Terry Riley
is a cognitive psychologist and internationally recognized authority on travel behavior.


He has been a contributing columnist to America Express and MSNBC. Terry is also the author of C.H.A.R.M. School, Travel Can Be Murder, The Complete Travel Diet and a forthcoming book, It's Not Your Fault.

Dr. Terry Riley


 


Ms. Kim Poppke
is a customer service specialist with expertise in ensuring accessibility for customers with disabilities.


Formerly, Kim administered the passenger event reporting system for American Airlines where incidents of pre-boarding and in-flight passenger misconduct were amalgamated and distributed to airport management for service improvement.

Kim Poppke
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