The Customer Behavior Management consultancy has retired.

C.H.A.R.M. School is still available through Amazon (see below).

If you are interested in acquiring the domain name CustomerBehaviorManagement.com, contact Terry at terry@shrinx.com.

C.H.A.R.M. School

A powerful tool for
defusing workplace
rage and hostility.

-- Security Management

Customers are more harried, more demanding, and more dangerous than ever. Don't put your employees—or your
company—at risk.C.H.A.R.M. School: Lessons in Customer Hostility And Rage Management will help your customer-contact employees anticipate hostility, defuse aggression, and steer clear of danger.